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Phone +1-800-910-1422
Hours of Operation: Mon. – Sat. 8:00 a.m. – 6:00 p.m. PDT

Shipping Policy

Domestic Shipping Policy

Order processing time All orders are processed within 5-14 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be contacted via email or telephone.

Domestic shipping rates & delivery estimates Shipping charges for your order will be calculated and displayed at checkout. Most orders will be shipped by ground using one of the following services. For expedited delivery or specific requirements, please call or email for a quote.

Shipment method

Estimated delivery time

FedEx Home Delivery (Residential Addresses)

1-5 business days within contiguous U.S. 3-7 business days for Alaska and Hawaii.

FedEx 2-Day

2 business days

FedEx Overnight

1-2 business days

USPS Priority Mail

1-3 business days

USPS Retail Ground

2-8 business days

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

International orders are shipped via DHL.

Maximum Weight

44 lbs.*

Maximum Dimensions

Length + Girth ≤ 118”

Estimated Delivery Times

Canada & Europe – 4-8 days
Rest of the worlds – 8-14 days

Taxes paid by

Shipment receiver

*Maximum shipping weight to Canada is 66 lbs.

Company Shipping Accounts

If you’d like to use your own company’s shipping account, please include all the relevant information in the order notes at checkout.

If you have any questions about shipping, products, or services, feel free to call us at: +1-800-910-1422 Mon.–Sat. 8:00 AM–6:00 PM PDT or email us at:

Returns Policy

For information on returning items, please view our Returns Policy here.