Return & Refund Policy

At A Biomedical Service, customer satisfaction is important to us. We specialize in professionally inspected, pre-owned medical equipment, replacement parts, and accessories. Every item is carefully evaluated before shipment; however, if you are not completely satisfied with your purchase, we are committed to resolving the issue promptly and fairly.

This Return & Refund Policy applies to purchases made directly through abiomedicalservice.com. Purchases made through eBay, Amazon, or other third-party marketplaces are subject to the return policies of those respective platforms.

Our Commitment

If your order arrives:

• Defective
• Damaged during shipping
• Dead on Arrival (DOA)
• Materially different from the product description
• The wrong item was shipped

A Biomedical Service will, at our discretion:

• Repair the item
• Replace the item
• Provide a comparable replacement
• Issue a full refund

When the error is ours, we will provide a prepaid return shipping label whenever practical.

Return Windows

Return windows are set on a per-listing basis. The applicable return period, 30 days or 7 days, is stated on each individual product listing at the time of purchase, and that listed window governs the transaction. As a general guide, equipment is typically categorized as follows, but the product listing always controls:

Typically 30-Day Return Items

• Most complete biomedical equipment units
• Patient monitors, infusion pumps, defibrillators, and similar devices
• Refurbished and tested equipment sold as complete systems
• Equipment sold with an extended warranty

Typically 7-Day Return Items

• Electronic components, circuit boards, and modules
• Sensitive diagnostic or calibration parts
• Single-use or sterile accessories (non-returnable once opened)
• Special-order or custom-configured items

How to Initiate a Return

1. Contact us within your return window, email info@abiomedical.com or call (800) 910-1422 with your order number, item description, and reason for return.
2. Receive your RMA number, do not ship any item without a Return Merchandise Authorization number. Items returned without an RMA may be refused or delayed.
3. Package the item securely, use the original packaging where possible. Write or print the RMA number clearly on the outside of the package.
4. Ship the item, use a trackable shipping method. We are not responsible for items lost or damaged in return transit.
5. Inspection and resolution, once received, we inspect the item and process your refund, replacement, or repair within 2–5 business days.

When returning, please include: the reason for return, product model and serial number, your name and contact information, and a copy of your original order or invoice.

Condition Requirements

Returned items must be:

• In the same condition as received, no additional damage, missing parts, or unauthorized modifications
• Decontaminated and safe to handle, equipment used in patient care must be decontaminated prior to return. A signed decontamination declaration may be required.
• Packaged adequately to prevent damage in transit, we cannot accept or credit items damaged due to improper return packaging
• Accompanied by the RMA number on the outside of the package

Items returned with customer markings, stickers, or requiring repackaging to restore saleable condition may be subject to an additional handling fee of up to 20% of the original sale price.

Notify A Biomedical Service of missing accessories promptly, accessories not included in a return may reduce the refund amount.

Restocking Fees

Return Reason	Restocking Fee	Return Shipping
Defective, DOA, damaged in shipping, wrong item sent	None	Prepaid label provided
Change of mind / buyer error (within return window)	25% of sale price	Buyer pays
Item requires repackaging or has customer markings	Up to 20% additional	Buyer pays
Outside return window	Not eligible	N/A

Original outbound shipping charges are non-refundable unless the return is due to our error.

Refund Processing

Refunds are processed after biomedical inspection of the returned item. Please allow at least 2–5 business days from receipt of your return. Refunds are issued to the original payment method and may take 1–2 billing cycles to appear on your statement depending on your card issuer. You will be notified by email when your refund has been processed.

Non-Returnable Items

The following items are not eligible for return:

• Single-use, sterile, or opened accessories
• Items explicitly marked "Final Sale" or "Non-Returnable" on the product listing
• Items returned without an RMA number
• Items returned outside the applicable return window
• Items that have been altered, repaired by a third party, or damaged due to misuse, neglect, or improper storage after delivery

Partial Returns & Missing Accessories

If a return is received missing accessories, cables, manuals, or other components that were included in the original shipment, the refund amount may be reduced to reflect the value of the missing items. Notify A Biomedical Service of any missing accessories in your original shipment promptly so we can resolve the issue before a return is initiated.

Inspection and Denial

All returned items are inspected upon receipt. If an item does not meet our return conditions, including evidence of damage beyond what was described, unauthorized modification, incomplete decontamination, or missing components, the return may be partially or fully denied. We will notify you of any denial with an explanation and photographs where applicable. Denied items may be returned to you at your expense or held for up to 30 days awaiting your instructions.

Exchanges

If inventory is available, A Biomedical Service may replace defective equipment with the same model, a compatible equivalent, or a comparable unit at our discretion. Contact us to confirm availability before initiating a return for exchange.

Warranty Claims

Unless otherwise stated on the product listing, eligible pre-owned medical equipment includes a minimum 30-day functional warranty beginning on the date of delivery. Some products may carry longer warranty periods, which will be identified on the individual product page. Warranty claims follow the same RMA process described above.

International Orders

International shipments require additional handling due to customs regulations, import laws, and transportation logistics. Unless the return results from our error, international buyers are responsible for:

• Return shipping costs
• Customs duties and import taxes
• Export documentation and brokerage fees
• VAT, GST, or any fees assessed by customs authorities

Original shipping charges are non-refundable for international orders. Because many countries have medical device import restrictions, buyers are responsible for confirming that purchased equipment may legally enter their country before ordering. A Biomedical Service cannot reimburse shipping expenses, customs fees, or import taxes resulting from customs delays, import refusals, or government restrictions beyond our control.

Before returning an international order, contact us so we can provide the correct return address, customs declaration instructions, and required documentation. Failure to follow these instructions may result in customs delays, additional charges, or refusal of the shipment. Refunds for international returns will be based on the original purchase price only, less any applicable restocking fees or shipping deductions, unless the return is due to our error.

International orders are eligible for the same 30-day or 7-day return windows described above, measured from the date of delivery as confirmed by the international carrier.

Medical Equipment Notice

Medical equipment should always be inspected by qualified personnel before being placed into clinical service. Transportation, installation, storage, and environmental conditions may affect equipment performance. A Biomedical Service recommends that all equipment undergo appropriate biomedical inspection, electrical safety testing, functional verification, calibration (where applicable), and preventive maintenance in accordance with the manufacturer's recommendations and the receiving facility's policies before patient use.

Returned medical devices may require biomedical inspection, calibration, preventive maintenance, or certification before being placed back into clinical service.

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